With professionally created responses to both negative and positive reviews, your restaurant appears to be more actively engaged in running a high-quality business.
We can turn a negative review into a positive outcome!
- 95% of consumers have read online reviews before visiting restaurants
- 94% of consumers said bad reviews convinced them to avoid businesses
- 53% expect businesses to respond to negative reviews within a week.
- 45% report being more inclined to visit those that respond to negative reviews
* From a survey done by Invest Conversions
Reviews have tremendous power and potential. (and value) They can drive things like search engine optimization, brand recognition, authority, and visibility. They also provide social proof as personal referrals.
But negative reviews can adversely affect your brand. However, responding to negative reviews can have a mitigating effect and sometimes can completely explain the negative review away.
*From a survey done by Podium
For less than the cost of a burger and a beer daily, all reviews on Google, Trip Advisor, and Yelp will receive a personal response from a marketing professional.
Trust your brand to Marketing Professionals!